Are you the expert consultant who excels in supporting surgeons and distributors during live operations, showcasing and training on DORC equipment? Are you skilled in cross-selling and delivering exceptional onsite technical service?
If so, we invite you to explore the opportunity to join us as a Clinical Application Specialist in the picturesque South-East region of France.
Main responsibilities:
- Train the D.O.R.C. partners in the region to be able to train end-users on D.O.R.C. products and its usage; Both on the service and application side and follow on meeting their training commitments with LMS platform
- Support when needed Installation of the surgical equipment at the site
- Demonstrate when required the equipment and its applications to doctors and hospital staff and do the cross selling if possible for our instruments and liquids
- Stay up to date with new instruments, disposables and new surgical techniques
- Report results of installation / demonstration / training to National Sales Manager
- Report complaints to Sales & General Manager and Headquarter Application Specialist
- Report technical defects to Sales & General Manager and Headquarter Application Specialist
- Report activities of competition to Sales & General Manager and Headquarter Application Specialist
- Installation of hardware, backup systems, software, including overnight deliveries when required
- Technical support and field repair of all D.O.R.C. machines, solving first line defects
- Make use of skills to promote and introduce new D.O.R.C. products to existing and new clients
- Attendance of local activities if needed such as workshops and congresses
Skills, knowledge and experience:
- Set up and support of D.O.R.C. machines for OR trials in conjunction with sales reps
- Report possible sales leads to Sales & General Manager
- Report complaints to the Customer Service at Headquarters
- Report technical defects to Sales Support and Customer Service
- Inform activities of competition to the sales team
- Identify and report possible key opinion leaders to Key Account Manager
- Report input of KOL to Key Account Manager
- Test and check equipment for technical specifications in filling/checking the tenders specification sheets
- Willing to spend at least 35% of his time travelling abroad his home country on business trips
- Very good communication skills, self-motivated and be able to work independently
- Service oriented and familiar with operating theater protocol (how to react in the OR)
- Very Good verbal and written communication skills in French and English
- Very Good training and presentation skills
- Technical degree, preferably in Ophthalmology
- 4-7 years direct experience in the Ophthalmology field with direct contact with surgeons/staff in the operating room, preferably with experience of sales role
- 2-5 years direct experience and knowledge of solving mechanical & technical issues
Does DORC make you happy?
Does working for you mean working together? Realising surgical devices together that help to make people see again? With a hands-on and both legs on the ground mentality? Do you want to work for an organisation where you get freedom and responsibility? Where you are fully stimulated to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.
Would you like to know more about working at DORC? Then read on here.
Did you know ...?
DORC, short for Dutch Ophthalmic Research Center, manufactures equipment, instruments and liquids used in eye surgery.
DORC is a ZEISS company, an internationally leading technology enterprise that develops, manufactures and sells highly innovative products and solutions in a variety of business fields, such as medical technology. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities.
Will you be our new Clinical Application Specialist – France Region South East?
Ready to take the next step? Apply directly via the Apply Now button! If you have any questions, please feel free to reach out to Eric Govaarts, our Global Recruiter: e.govaarts@dorcglobal.com.
An assessment or the request for a Certificate of Good Conduct (VOG) may be part of the selection process.