Are you that professional consultant who supports surgeons and distributors by attending live operations in operating theatres for promotional (demonstration) or educational (training) activities related to DORC equipment? Are you familiar with cross selling? And do you have experience in providing onsite technical service? Then read on and become one of our Clinical Support Specialist for which we are currently recruit for.
Main responsibilities:
- Train the DORC end users (surgeons and nursing staff) within the region to be able to safely use DORC products both on the service and application side and follow on meeting their training commitments;
- Support when needed installation of the surgical equipment at the site;
- Demonstrate when required the equipment and its applications to doctors and hospital staff and do the cross selling if possible for our instruments and liquids;
- Stay up to date with new instruments, disposables and new surgical techniques;
- Report results of installation / demonstration / training to General Manager Greater China;
- Report complaints to the General Manager Greater China and Headquarter Application Specialist;
- Report technical defects to the General Manager Greater China and Headquarter Application Specialist;
- Report activities of competition to the General Manager Greater China and Headquarter Application Specialist;
- Installation of hardware, backup systems, software, including overnight deliveries when required;
- Technical support and field repair of all DORC machines, solving first line defects;
- Make use of skills to promote and introduce new DORC products to existing and new clients;
- Attendance of local activities if needed such as workshops and congresses;
- Follow up with distributors to make sure that they’re compliant in terms of service agreement they signed with DORC (having spare parts, well trained service technicians, software upgrades if needed and use of DocuSign).
Skills, knowledge and experience:
- Minimum 3 years’ experience in a Medical Sales or Clinical Applications role
- Experience in Ophthalmology highly advantageous
- Bachelor’s Degree preferable
- Report possible sales leads to the General Manager Greater China;
- Report complaints to the General Manager Greater China and Headquarter Application Specialist;
- Report technical defects to the General Manager Greater China and Headquarter Application Specialist;
- Report activities of competition to the General Manager Greater China and Headquarter Application Specialist;
- Identify and report possible key opinion leaders to the General Manager Greater China and Headquarter Application Specialist;
- Report input of KOL to the General Manager Greater China;
- Test and check equipment for technical specifications and support the distributors in filling/checking the tenders specification sheets
- Willing to spend at least 20% of his time travelling as required across China
- Very good communication skills, self-motivated and be able to work independently;
- Service oriented and familiar with operating theater protocol (how to react in the OT)
- Excellent verbal and written communication skills also in English
- Excellent training and presentation skills;
- A team player with a strong desire to meet customer needs
Does DORC make you happy?
Does working for you mean working together? Realising surgical devices together that help to make people see again? With a hands-on and both legs on the ground mentality? Do you want to work for an organisation where you get freedom and responsibility? Where you are fully stimulated to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.
Would you like to know more about working at DORC? Then read on here.
Did you know ...?
DORC, short for Dutch Ophthalmic Research Center, manufactures equipment, instruments and liquids used in eye surgery.
DORC is a ZEISS company, an internationally leading technology enterprise that develops, manufactures and sells highly innovative products and solutions in a variety of business fields, such as medical technology. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities.
Will you be our new Clinical Support Specialist?
Are you up for this? Then apply directly via the red button! Do you still have questions? Please contact Eric Govaarts our Global Recruiter: e.govaarts@dorcglobal.com.